Terms & Conditions

Class Attendance

Groovy Moose mainly offers progressive courses.

We understand that there might be situations that you can not attend a class, whether illness, work travels, study trips, if you know ahead of time that you will be absent, please let us know via the contact form. This way we can allow some drop-in students to cover your spot.

You are the best judge of your health and we trust you will not come to the studio if you are sick with a communicable disease. However, if in the opinion of the teaching staff you are sick, the staff can request you to leave the class to ensure others won’t get sick, and that you don’t get sicker.

Your attendance in class is very important to you, your peers, and our teaching staff! As a member of a course group you commit to attend classes on time each week and attend all lessons planned. Not attending affects personal development as a dancer, and also the progress of the group as a whole.

We are unable to accommodate recovery sessions for students who miss classes. If you would like, you can book a private lesson with your teacher to cover the material from a missed class. Remember that you can always stay for the open practices with your class mates to catch up!

Activity/Event Changes

At any time, Groovy Moose has the right to make changes to the schedules, teachers, locations, setup, line-up, promotions, and anything else related to their activities. You understand that Groovy Moose will make these changes as deemed necessary to ensure the business can run and that most of the time these changes are beyond the control of the organizers. These changes will not entitle a patron to a refund. For the majority of these changes the official Website, Facebook Page, or Event Page is the main way of communicating with attendees. The attendee is responsible for following and checking our Facebook Page and activity-related Facebook events for any last minute changes.

In the event Groovy Moose needs to cancel a class, a catch-up class will be scheduled at a time and date suitable for the teacher and for which the studio is available.

Social Media

Remain mindful that your behavior on social media remains in keeping with Groovy Moose’s code of conduct.

Any comments or posts perceived to be obscene, defamatory, threatening, harassing, discriminatory or hateful towards Groovy Moose staff, students or families may subject the owner to disciplinary or legal action.

Should you wish to engage on Social Media while identifying as a studio dancer, studio volunteer or employee, you may only do so with integrity, respect, and adhere to privacy and confidentiality policy. Please remember that your anonymity on social media is never guaranteed and to exercise particular caution when posts, images, or videos identify you or children in your care.

We have an open door policy and encourage all communications, complaints and feedback to be communicated directly with the Groovy Moose management which you can reach through our contact form or at our facilities. All matters pertaining directly to the studio – whether it be fees, contracts, scheduling, placements or other matters — may not be communicated via social media.

Damages

In case you damage any Groovy Moose or Rakelandia property please contact staff or management directly and inform them of the incident so it can be dealt with accordingly.

Lost & Found

Lost item means any unattended, misplaced or forgotten item which is lost at Rakelandia. Found item means any unattended, abandoned, misplaced, or forgotten item which is found at Rakelandia, pending the identification of the rightful owner.

If you find something that does not belong to you, when it is clothing please put it in the Lost & Found Bucket, if it is something valuable please bring it to Groovy Moose management.

Found items will be kept at Rakelandia for a maximum of 60 days.

Clothing, shoes, water bottles and similar items will be stored in the Lost & Found Bucket where you can see if your lost item has been found.

For valuable items, wallets, watches, jewelry, phones, etc., these items will be stored in a more secure location. Please contact management with details on your lost item so they can see if it has been found.